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Shipping Policy

Last Updated: June 18, 2026

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At Apex Repacks Co., we understand that receiving your cards safely and promptly is an important part of the collecting experience. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of a delivery issue.

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1. Order Processing

 

Most orders are prepared and shipped within 1–7 business days after payment has been successfully completed.

 

Processing time is separate from the carrier's delivery time.

 

Processing may occasionally take longer due to circumstances such as high order volume, product launches, live breaks, holidays, product availability, order verification, or other fulfillment requirements.

 

Once your order has shipped, tracking information will be provided when available.

 

2. Shipping Carriers

 

Apex Repacks Co. may use established carriers including:

  • USPS

  • UPS

  • FedEx

 

The carrier and service level used for an order may depend on the package's size, weight, destination, value, and shipping option selected at checkout.

 

We reserve the right to select an appropriate carrier or comparable shipping service when necessary to fulfill an order safely and efficiently.

 

3. Estimated Delivery Times

 

Delivery times shown during checkout or provided by a shipping carrier are estimates unless expressly stated otherwise.

 

Actual delivery times may be affected by carrier volume, weather, holidays, transportation disruptions, destination, or other circumstances outside the reasonable control of Apex Repacks Co.

 

A carrier delay does not automatically qualify an order for cancellation or refund.

 

4. Shipping Addresses

 

Orders will be shipped to the address submitted during checkout or otherwise associated with the applicable transaction.

 

Customers are responsible for confirming that their shipping information is complete and accurate before submitting an order.

 

If you discover an address error before your order has shipped, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

 

Apex Repacks Co. is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

 

Additional shipping charges may apply if an order must be reshipped because of an incorrect address or an undeliverable package.

 

5. Tracking Information

 

When tracking is available, customers will receive tracking information after their shipping label has been created or their order has been shipped.

 

Please allow time for the carrier to scan and update a newly created shipment.

 

Tracking information provided by the carrier is the primary source for determining the delivery status of an order.

 

6. Lost Packages

 

If tracking indicates that a shipment has been lost or has stopped progressing for an unusual period of time, please contact us.

 

Apex Repacks Co. may assist with investigating the shipment and, when appropriate, initiating a claim with the shipping carrier or insurance provider.

 

Customers may be asked to provide information reasonably necessary to complete a shipping investigation or claim.

 

Resolution of lost-package claims may depend on the circumstances of the shipment, carrier investigation, tracking records, insurance coverage, and applicable carrier policies.

 

7. Packages Marked as Delivered

 

If tracking indicates that your package was delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household, neighbors, building management, or your local carrier facility.

 

If the package still cannot be located, please contact us promptly.

 

We will review available tracking and delivery information and assist where reasonably possible. A carrier's confirmed delivery scan may affect the remedies available for a missing package.

 

8. Damaged Shipments

 

We carefully package orders to help protect cards and collectibles during transit.

 

If an order arrives with significant shipping damage, please contact us promptly after delivery.

 

To help us evaluate the issue, we may request photographs of:

  • The shipping package

  • Shipping label

  • Damaged packaging materials

  • The affected product or cards

 

Please retain the original packaging until the matter has been resolved, as the carrier or insurance provider may require it as part of a claim.

 

9. Shipping Insurance

 

Certain shipments may include shipping insurance or may qualify for insurance depending on the carrier, shipping service, order value, or options available at checkout.

 

For higher-value orders, Apex Repacks Co. may require additional insurance, signature confirmation, or another secure delivery service at our discretion.

 

Any optional shipping insurance offered during checkout will be subject to the terms and limitations of the applicable carrier or insurance provider.

 

10. Signature Confirmation

 

High-value shipments may require an adult or recipient signature upon delivery.

 

When signature confirmation is required, the carrier may not leave the package unattended.

 

Customers are responsible for making appropriate arrangements to receive these shipments.

 

11. Live Break and Repack Shipments

 

Products opened or revealed during an authorized live break may be removed from their original packaging before shipment.

 

In these circumstances, the cards or other contents belonging to the purchaser will be packaged and shipped after the break according to the applicable fulfillment schedule.

 

The fact that a repack was opened during an authorized live stream does not change the customer's ownership of the contents assigned to their purchase.

 

12. International Shipping

 

Apex Repacks Co. may offer international shipping to eligible destinations.

 

International customers are responsible for any customs duties, import taxes, brokerage charges, VAT, or other fees imposed by their country or local authorities unless otherwise expressly stated at checkout.

 

International shipments may also experience additional customs processing time outside our control.

 

Apex Repacks Co. is not responsible for delays resulting from customs inspections or clearance procedures.

 

13. Returned or Refused Packages

 

Packages returned to Apex Repacks Co. because they were refused, unclaimed, undeliverable, or addressed incorrectly may require additional shipping charges before they can be sent again.

 

We will review returned shipments individually and contact the customer when additional information or payment is necessary.

 

14. Questions About Shipping

 

If you have questions about an order, tracking information, or a shipping issue, please submit your inquiry through the Contact page on the Apex Repacks Co. website.

 

When contacting us about an existing shipment, please include your order number and any relevant tracking information so we can assist you as efficiently as possible.

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